Exchange & Returns - محمصة هاوند-Hawand Roastery

Exchange & Returns

Cancellation & Returns Policy


You can cancel or edit your order after payment as long as it hasn’t been processed or marked as “Shipped.”


Once your order has been shipped, it can’t be changed or canceled; it will instead fall under our return policy.


Return Policy

If your coffee order was not received, you’ll get a refund minus a 30 shipping fee within 3 business days after we receive the returned package from the courier.

Orders cannot be returned once they’ve been successfully delivered.


How to Request a Cancellation or Return:


Chat with us on WhatsApp: 0568948798


Or email us at [email protected]


For any questions or further assistance, our customer service team is delighted to help via WhatsApp: 0568948798.